If Your Claim Is Not a Routine One, Your Persuasive

Multiple Choice

If your claim is not a routine one, your persuasive complaint letter should

A) compliment the reader and describe your request as asking for a favor.
B) let the reader decide how to resolve the problem.
C) include as much supporting evidence as possible.
D) follow the direct organizational plan.
E) begin with the action you want the reader to take.