Which of the Following Is Not an Example of Good

Multiple Choice

Which of the following is not an example of good telephone technique?

A) Answer all calls by the second or third ring.
B) If a caller asks a question you can't answer, end the call politely.
C) Give the caller your full attention.
D) Ask before you put someone on hold, allowing time for a response.
E) Use the other person's name to personalize the conversation.