Reviews of Call Center Representatives Over the Last 3 Years

Short Answer

Reviews of call center representatives over the last 3 years showed that 10% of all call center representatives were rated as outstanding, 75% were rated as excellent/good, 10% percent were rated as satisfactory, and 5% were considered unsatisfactory. For a sample of 10 reps selected at random, what is the probability that two will be rated as unsatisfactory?
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