If Management Is Reviewing a Multiple-Period Trend Graph That Shows

Multiple Choice

If management is reviewing a multiple-period trend graph that shows individual quality cost categories, what might they expect to see?

A) Overall quality costs decreasing as a percentage of sales with prevention costs, as a category, increasing over time.
B) Overall quality costs decreasing as a percentage of sales with all categories decreasing over time.
C) Overall quality costs increasing as a percentage of sales with external failure costs decreasing and prevention costs increasing.
D) Overall quality costs remaining the same as a percentage of sales with prevention and appraisal costs increasing over time.