During Orientation of New Nurse Managers,the Chief Nursing Officer Stresses

Multiple Choice

During orientation of new nurse managers,the chief nursing officer stresses strategies that help nurse managers to achieve a powerful image.Which groups of behaviors best contribute to a powerful image for the nurse manager?

A) Greeting patients, families, and colleagues with a handshake and a smile; listening carefully when problems arise
B) For men, no facial hair, always wearing a suit and tie; for women, always wearing a suit and high-heeled shoes
C) Maintaining a soft voice during times of conflict; making unbroken eye contact during interactions
D) Smiling all the time; always wearing a suit, carrying a briefcase, and, if a woman, wearing no jewelry