A Patient Complains to You That She Has No Idea

Multiple Choice

A patient complains to you that she has no idea who "her nurse" is on any given day."I ask one nurse for my pills and she says,'That's not my job.' I ask the pill nurse about my lab tests and she says that I should ask another nurse." This nursing care delivery model employed in this situation might be particularly effective in:

A) Promoting communication among diverse team members.
B) Facilitating multiple perspectives on the total care of a patient.
C) Avoiding patient-provider conflict.
D) Developing competence and confidence in unskilled workers.