As a Head Nurse,you Are Concerned About the Service Orientation

Multiple Choice

As a head nurse,you are concerned about the service orientation on your unit.Which of the following findings and approaches might provide useful information for you?

A) Patients find nurses friendly and accessible; data are aggregated for the institution as a whole.
B) Data indicate that nurses are responsive to requests for assistance; data are available for the unit and the institution.
C) Specific questions related to management of comfort are included for the institution as a whole.
D) The survey asks for a range of responses for the unit and the organization, with a focus on facilities, such as cleanliness and responsiveness of administrative services.