Which of the Following Activities Would Represent a Customer-Friendly Approach

Multiple Choice

Which of the following activities would represent a customer-friendly approach in a healthcare setting? (Select all that apply.)

A) Using a local anesthetic before inserting a needle into a child's arm
B) Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician
C) Ensuring that birthing preferences are on file and available when a laboring mother comes in
D) Providing support to families when a family member is brought into trauma