Which of the Following Statements About Operations Management in the Service

Multiple Choice

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

A) is all about providing the service at the lowest cost.
B) should focus on providing customers with a good experience.
C) has less flexibility than operations management in the manufacturing sector, because services are not technology driven.
D) has done a good job of increasing output, but a poor job of improving quality.