Which of the Following Best Explains the Cause-And-Effect Relationships Portrayed

Multiple Choice

Which of the following best explains the cause-and-effect relationships portrayed by the Balanced Scorecard?

A) Improvements in the Process perspective leads to improvements in the Learning & Growth perspective.
B) Improvements in the Learning & Growth and Customer perspectives lead to improvements in the Process perspective.
C) Improvements in areas related to Customer and Process perspectives lead to improvements in the Financial perspective.
D) Improvements in the Financial and Process perspectives lead to improvements in the Customer perspective.