Essay
Instructions for the following question(s)
Start by stating which drawing (1 or 2) you are giving instructions for and the three object shapes. List the first step in the message-sending process, followed by what you would say to the employee for this step. List step 2 of the process, followed by what you would say. List step 3 of the process, but only give instructions for object 1. List steps 4 and 5, followed by what you would say for each step.
Drawings
See pages 117 and 118 in the Instructor's Manual for full-page drawings, which you need to have copied and to bring to class.
-Giving Instructions. For this question, use the drawing you gave instructions for during the in-class Skill-Development Exercise 1.
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Step 1. Develop rapport.
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