A CEO Is Taking the Day Off to Spend with His

Multiple Choice

A CEO is taking the day off to spend with his family; however, his secretary calls his cell phone to tell him that there is a major crisis at work and no one knows what to do. The CEO decides to go to the office to see for himself. Which guideline to effective communications is the CEO adhering?

A) be present
B) don't "spin"
C) communicate plan of action
D) be sensitive with affected parties
E) avoid conflicting messages
F) show a plan for how you will avoid a repeat in the future
G) don't make excuses for the leader
H) go the extra mile
I) take credit without being self-absorbed
J) be honest and straightforward with the media