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    Management Accounting Study Set 2
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    Exam 18: The Balanced Scorecard and Strategy Maps
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    Steps in the Post-Sales Service Cycle of the Value Chain
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Steps in the Post-Sales Service Cycle of the Value Chain

Question 35

Question 35

Multiple Choice

Steps in the post-sales service cycle of the value chain include


A) Identifying customer preferences
B) Designing products and services
C) Building products and services
D) Providing customer service

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