The LPN/LVN Enters the Room of a Patient Who Is

Multiple Choice

The LPN/LVN enters the room of a patient who is angry and yells, "I asked 5 minutes ago for my pain medication. I'm going to call the CEO of the hospital if you don't get it for me now." Which statement by the nurse demonstrates intellectual empathy?

A) "We are short-staffed today, so it will take me longer to meet your needs."
B) "I am sorry you had to wait, I know you must be in a lot of pain."
C) "I had another patient who had severe pain, and I had to get to them first."
D) "I will get you the number for the CEO, but he is aware of how busy we are."