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Two Colleagues Were Angry After a Hotel Clerk Gave Away

Question 21

Multiple Choice

Two colleagues were angry after a hotel clerk gave away their room reservations.They lashed out against the company by posting a nasty slide show of their experience online, which more than 20,000 people saw when it went viral.This is an example of:


A) the affective component of attitude.
B) the cognitive component of attitude.
C) the behavioural component of attitude.
D) a reference group.
E) a focus group.

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