Bill Wants to Play Football

Multiple Choice

Bill wants to play football.He consults coaches on what chances he might have to play at the national level.He also consults players who are already playing football at school and university level.He reads articles.He learns from each new piece of information, and his thoughts about the game are different from what he thought before he had read anything.This is an example of customer:

A) perception.
B) involvement.
C) learning.
D) motive.
E) attitude.