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Veronica Is Angry That the Sales Clerk Did Not Offer

Question 102

Multiple Choice

Veronica is angry that the sales clerk did not offer to help her while she shopped for new shoes. Veronica tells the store manager that the sales clerk did not do what was expected of her. Veronica is evaluating the sales clerk's:


A) Role Performance
B) Role Strain
C) Role Conflict
D) Master Status

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