Giselle Works at the Public Library

Multiple Choice

Giselle works at the public library. Her friend sees her there and asks, "Giselle, can you get me a job here?" Giselle replies, "You must go through the Human Resources Office to fill out an application and pass a series of tests in order to qualify for a position here." The fact that hiring is based on a worker's ability to perform a task reflects which characteristic of bureaucracy?

A) Hierarchy of Authority
B) Division of Labor
C) Impersonality
D) Technical Qualifications