At Big Al's Restaurant, the Hostess Seats the Customer, the Waitress

Multiple Choice

At Big Al's restaurant, the hostess seats the customer, the waitress takes and serves the order, the cook prepares the food, the bus boy cleans the table, and the cashier collects the payment. These clearly defined roles and expectations reflect which characteristic of bureaucracy?

A) Technical Qualifications
B) Hierarchy of Authority
C) The Division of Labor
D) Impersonality