Multiple Choice
Alura has designed a training website on how to diffuse customer anger in a customer service environment by providing examples of what to expect if a specific communication behavior is used. This is an example of organizing training content by
A) topic.
B) process.
C) procedure.
D) both a and b
E) both a and c
Correct Answer:
Verified
Correct Answer:
Verified
Q6: A/an _identifies what learners do not yet
Q7: Teletraining favors affective and behavioral learning outcomes.
Q8: An advantage to using computer mediated training
Q9: An advantage to computer mediated training is
Q10: Sara has discovered that their organization has
Q12: When writing a training proposal, you should
Q13: Which of the following is not necessary
Q14: A/an_ translates needs into learning objectives, develops
Q15: The_ is responsible for planning, organizing, staffing,
Q16: A training proposal discusses the deficiency of