A Hotel Chain Is Interested in Evaluating Reservation Processes

Multiple Choice

A hotel chain is interested in evaluating reservation processes. Guests can reserve a room by using either a telephone system (T) or an online system (O) that is accessed through the hotel's web site. Independent random samples of 90 guests who reserved a room by phone and 68 guests who reserved a room online were selected. Of those who reserved by phone, 61 reported that they were satisfied with the reservation process. Of those who reserved online, 44 reported that they were satisfied. Based on these data, is it reasonable to conclude that the proportion who are satisfied is greater for those who reserve a room online? Which of the following hypotheses should be tested to answer this question? ​

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