Outsourcing of Services Is

Multiple Choice

Outsourcing of services is:

A) unrealistic because of the difficulty in measuring and evaluating the performance of service providers.
B) realistic if the internal users and the buyer can carefully define service requirements and quality expectations.
C) declining in popularity because of buyers' dissatisfaction with most third party service providers.
D) realistic because of the ease in measuring and evaluating performance of service providers.
E) realistic because it is relatively easy to define service requirements and measure the quality of a service provider.