Multiple Choice
Jacob was initially ignored and treated rudely by the sales person as he shopped for his first car.He returned to his home discouraged about the process of purchasing a vehicle.As he shared his feelings about the experience with his friend, he was expressing his__________ .
A) perception
B) expectation
C) philosophy
D) credibility
Correct Answer:

Verified
Correct Answer:
Verified
Q1: How do primary expectations differ from secondary
Q2: What are some techniques for cultivating credibility?
Q3: What are some common barriers to customer
Q5: Credibility is made up of the combination
Q6: Why is credibility important to convey to
Q7: Why should we consider our customers' perceptions?
Q8: How relevant is the reality that some
Q9: Explain the six techniques for exceeding customers'
Q10: Which of the following is not a
Q11: Scope of influence is:<br>A)the basis of self