The Innovation and Learning Perspective in the Balanced Scorecard Model

Multiple Choice

The innovation and learning perspective in the balanced scorecard model includes measures such as:

A) return on investment, economic value added, and shareholder value.
B) number of cooperative customer-company design initiatives and percent of sale from new services.
C) training hours per employee, hiring process effectiveness, and revenue per employee.
D) service-quality levels, design and demand flexibility, and asset utilization.