Scenario-Based Questions You Are the New CEO of a Major HR Firm

Multiple Choice

Scenario-Based Questions

You are the new CEO of a major HR firm, offering specialized HR services to organizations wishing to outsource all or part of their HR functions. In the past, the firm
has been structured into several divisions, including Compensation, Recruitment, Training and Development, and Legal Services. As part of Step 1, Organization Redesign, you have successfully piloted cross-functional teams and a new focus on customer service which you are now rolling out as the new strategic directive for the entire firm. In order to make sure that the change succeeds, you are now focusing on the newly identified skills and competencies and you want to make sure that they exist across all groups, department and functions.

-Training and development is a key component of your strategic change process. Because your budget is limited, you want to cut one or more of the following training components. Which one would you cut?

A) skill development training, focusing on teamwork and customer service
B) skill development training, focusing on planning and budgeting
C) knowledge component, dealing with strategic renewal and adaptation
D) training in new behavior support for supervisors and peers