Scenario-Based Questions You Are the New CEO of a Major HR Firm

Multiple Choice

Scenario-Based Questions

You are the new CEO of a major HR firm, offering specialized HR services to organizations wishing to outsource all or part of their HR functions. In the past, the firm
has been structured into several divisions, including Compensation, Recruitment, Training and Development, and Legal Services. As part of Step 1, Organization Redesign, you have successfully piloted cross-functional teams and a new focus on customer service which you are now rolling out as the new strategic directive for the entire firm. In order to make sure that the change succeeds, you are now focusing on the newly identified skills and competencies and you want to make sure that they exist across all groups, department and functions.

-In planning replacement for these employees, you decide on which of the following strategies?

A) The company has a tried-and-true system in place for employee selection - don't break what has been working well in the past.
B) Each of these jobs has an extensive job description and your supervisors have been trained in behavioral interviewing and administering some good tests that match the person to the job.
C) In light of the strategic change process, it is essential that you select people who can see the new strategy - you try to pick people who can work well in teams and know the importance of customer service.
D) You select people based on education and experience.