Question 1

Which type of alignment action is illustrated by the wife in the following interaction between two spouses? 
Husband: You left the car on the street all night. (said in an irritated tone) Wife: Well, it was fine, the streets are much safer lately.

Accepted Answer

A)  excuse 
B)  justification 
C)  apology 
D)  remedy 
E)  conversational repair B

Question 2

Which of the following is NOT a likely effect of face loss in interpersonal interaction?

Accepted Answer

A)  it can lead to impasses in conflict negotiations 
B)  it can cause someone to feel confused or incapacitated 
C)  it can produce shame and embarrassment for the person who loses face 
D)  it can cause the person who loses face to feel inferior or less powerful 
E)  it can eventually build a person's self-esteem when they lose face E

Question 3

Which style of communication shows concern for the face-needs of others in interaction and conflict?

Accepted Answer

A)  dogmatic speech 
B)  avoidant speech 
C)  position-centered speech 
D)  person-centered speech 
E)  defensive speech D

Question 4

Alignment actions are behaviors people use to resolve discrepancies between someone's behavior and cultural norms. Which type of alignment action is illustrated in the following interaction between two co-workers?
Ben: What do you think of the new person that was hired here? 
Sarah: Well, I don't have much to base it on yet, but I would say she
Is not as competent as she should be for this job.

Accepted Answer

A)  account 
B)  apology 
C)  justification 
D)  disclaimer 
E)  conversational repair

Question 5

Explain why resisting unjust intimidation is considered to be a way to frame face saving and give an example where this frame occurred in a conflict.

Accepted Answer

The answer of Explain why resisting unjust intimidation is considered...

Question 6

There are different politeness strategies that people use to avoid or mitigate the possibility of threatening the face of someone else. Consider the following scenario: Bernice loaned her favorite DVD's to her friend Tamara. She now wants them back, so she says to Tamara: "Are you enjoying the DVD's I gave you?" Which politeness strategy is Bernice using to avoid threatening Tamara's face?

Accepted Answer

A)  neutral politeness 
B)  negative politeness 
C)  positive politeness 
D)  going off-record 
E)  bald on-record

Question 7

The communication strategy of "disagreeing agreeably" is a face saving approach to disagreeing in a conflict because:

Accepted Answer

A)  it supports the identity of the other while still disagreeing substantively 
B)  it encourages the speaker to alter the substance of his or her argument 
C)  it creates an honest relationship built on self-disclosure 
D)  it increases the chances of reaching full agreement in the argument 
E)  it decreases the number of threatening issues in the argument

Question 8

Using the example in question 1 above, which politeness strategy would Bernice be using if she had instead said to Tamara, " You are always so considerate, so I know that you will get the DVD's back as soon as you have watched them."

Accepted Answer

A)  neutral politeness 
B)  negative politeness 
C)  positive politeness 
D)  going off-record 
E)  bald on-record

Question 9

The desire to suppress a conflict issue can be seen as way to frame face-saving because:

Accepted Answer

A)  suppressing an issue is a way to threaten others 
B)  raising an issue is a form of politeness 
C)  raising an issue can make a person look like a trouble-maker for bringing the issue into the open 
D)  suppressing an issue gives people time to think clearly about the topic and decide how they want to deal with it 
E)  suppressing an issue provides protection for the minority views on controversial topics

Question 10

At base, people's concerns about face and face saving are related to the challenge of:

Accepted Answer

A)  working through difficult power imbalances 
B)  denying and suppressing negative thoughts 
C)  preserving and restoring images of oneself 
D)  walking the line between compromising and forcing 
E)  prioritizing needs in conflict situations

Exam 6: Face-Saving

Which type of alignment action is illustrated by the wife in the following interaction between two spouses? Husband: You left the car on the street all night. (said in an irritated tone) Wife: Well, it was fine, the streets are much safer lately.