Samira Has Just Gotten Out of a Rough Meeting with the Board

Multiple Choice

Samira has just gotten out of a rough meeting with the board. She is looking to take immediate corrective action by letting a few heads roll in the sales department. She hopes that such a drastic move might light a fire under the remaining sales force. Majid cautions that Bahrul Kabeero's sales management has been perpetually putting out fires over the past 3 years and that it might be wiser to take basic corrective action. Samira asks Majid what he means. Majid explains that basic corrective action ________.

A) corrects problems at once to get performance back on track
B) looks at how and why performance has deviated
C) involves revising company standards
D) involves accepting the way things are