Multiple Choice
Sendstars is a package delivering company that recently made a study on its customer retention and service renewal metrics. They found that most customers defected from using Sendstars' services due to customer dissatisfaction stemming from delivery personnel being rude or ill-mannered. To curb this issue, Sendstars gave special training to its employees in customer service. Which of the following data mining approaches did Sendstars employ when they decided to train their employees in customer care based on the study?
A) association
B) cause-and-effect modeling
C) classification
D) reduction
Correct Answer:
Verified
Correct Answer:
Verified
Q19: The market share of a business would
Q20: Which of the following uses the sum
Q21: Which of the following features of classification,
Q22: is a collection of techniques that seek
Q23: Divisive clustering method is different from agglomerative
Q25: Which of the following would be considered
Q26: Which of the following is true of
Q27: In the cause-and-effect modeling, internal metrics, such
Q28: Which of the following is true of
Q29: In a k-Nearest Neighbors algorithm, similarity of