Multiple Choice
One of Garvin's 8 factors that comprise quality as viewed by the customer is performance. Performance refers to the ________.
A) primary operating characteristics of the product or service
B) delivery speed of the product or service
C) number of product or service features
D) customer viewed dependability of the product or service
Correct Answer:
Verified
Correct Answer:
Verified
Q35: Fill in the Blank(s)<br>-A performance metric used
Q36: Fill in the Blank(s)<br>-The following are
Q37: Fill in the Blank(s)<br>-Customer_ , the identification
Q38: The text suggests that early supplier involvement
Q39: Fill in the Blank(s)<br>-Customer _factors are the
Q41: The text makes the statement "As managers
Q42: All of the following are the primary
Q43: The real measure of quality is whether
Q44: Fill in the Blank(s)<br>-Opportunities to deliver customer
Q45: Flexibility is a supply chain strategy that