Multiple Choice
One of Garvin's 8 factors that comprise quality as viewed by the customer is reliability. Reliability is defined as ________.
A) the y of the product to be repaired
B) a product or service characteristic where it can be counted upon not to fail
C) how well a product or service matches established specifications
D) the delivery speed of the product or service
Correct Answer:
Verified
Correct Answer:
Verified
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