Multiple Choice
One of Garvin's 8 factors that comprise quality as viewed by the customer is serviceability. Serviceability refers to the________.
A) product or service characteristic where it can be counted upon not to fail
B) customer viewed dependability of the product or service
C) speed of repair when quality problems arise
D) the frequency of repair
Correct Answer:
Verified
Correct Answer:
Verified
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Q5: Fill in the Blank(s)<br>-A core_ is something
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