Jillian, the CEO of Pine, Inc

Multiple Choice

Jillian, the CEO of Pine, Inc., is being interviewed by a TV anchor about a brand-new cellular phone her company recently launched. After asking a few questions about the phone specs, the anchor decided to go a step further by asking about the company's economic status. Jillian was not prepared for such a question. What step should Jillian take?

A) Repeat or rephrase the question
B) Use organizational signposts
C) Listen carefully and nonjudgmentally
D) Neutralize hostile questions