Spring Airlines Is a Small Budget Airline That Is Based

Multiple Choice

Spring Airlines is a small budget airline that is based in China.Due to the unfamiliarity of this mode of transportation in China, Spring's employees are often attacked by unhappy customers who demand compensation for flight delays.According to Herzberg, these attacks by passengers would be an example of a _____ factor.

A) job satisfier
B) self-actualizing
C) motivating
D) employee-controlled
E) hygiene