In a Survey of Middle-Level Managers in Service Industries, a Majority

Multiple Choice

In a survey of middle-level managers in service industries, a majority stated that employees have an inherent distrust of managers and will respond to instructions only if they perceive their treatment to be fair.This statement indicates the managers would be most successful using the _____ to motivate their employees.

A) equity theory
B) expectancy theory
C) theory of objectivity
D) theory of equality
E) fair treatment theory