An Example of a Provider of Exceptional Customer Service Is

Multiple Choice

An example of a provider of exceptional customer service is L.L.Bean, Inc.One of its employees actually drove 500 miles from Maine to New York to deliver a canoe to a customer who was leaving on a trip.The employee was able to perform this task with the support of L.L.Bean because the catalog retailer believes strongly in:

A) job rotation
B) empowerment
C) flextime
D) telecommuting
E) task expansion