Sociologist Arlie Hochschild Observed How "Feeling Rules" Were Instructed to Delta

Multiple Choice

Sociologist Arlie Hochschild observed how "feeling rules" were instructed to Delta Airlines cabin staff as part of their training regimen. The "feeling rules" associated with this occupation:

A) aimed to produce staff who could play a particular emotional role.
B) aimed to encourage a particular emotional tone in passengers.
C) were ingrained by asking staff to practice particular expressions and recall memories to aid performances.
D) all of the above are true of Delta Airlines training observed by Hochschild.