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Schedule of Activity Costs ​

Question 97

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Schedule of Activity Costs Schedule of Activity Costs ​ -A customer service department has the following resolution response time data: Average Response Time First contact 0.25 hr.Service scheduling 0.50 hr.Wait for service 24.00 hrs.Service 1.50 hrs.Total resolution time 26.25 hrs.What is the value-added ratio (rounded to one decimal place) in this process? A) 5.7% B) 8.6% C) 28.6% D) 91.4% ​
-A customer service department has the following resolution response time data: Average Response Time
First contact 0.25 hr.Service scheduling 0.50 hr.Wait for service 24.00 hrs.Service 1.50 hrs.Total resolution time 26.25 hrs.What is the value-added ratio (rounded to one decimal place) in this process?


A) 5.7%
B) 8.6%
C) 28.6%
D) 91.4%

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