A Company That Receives the Majority of Its Orders by Telephone

Multiple Choice

A company that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product. The length of waiting
Time was found to be a variable best approximated by an exponential distribution with a mean
Length of waiting time equal to 2.8 minutes (i.e. the mean number of calls answered in a minute is
1/2) 8) . What proportion of callers is put on hold longer than 2.8 minutes?

A) 0.3679
B) 0.50
C) 0.60810
D) 0.6321