SCENARIO 1-1 The Manager of the Customer Service Division of a Major

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested
in determining whether the customers who have purchased a Blu-ray player made by the company
over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1, the possible responses to the question "Are you happy, indifferent, or
Unhappy with the performance per dollar spent on the Blu-ray player?" result in
1-6 Defining and Collecting Data

A) a nominal scale variable.
B) an ordinal scale variable.
C) an interval scale variable.
D) a ratio scale variable.