SCENARIO 1-3 The Manager of the Customer Service Division of a Major

Multiple Choice

SCENARIO 1-3
The manager of the customer service division of a major consumer electronics company is interested
in determining whether the customers who have purchased a Blu-ray player made by the company
over the past 12 months are satisfied with their products.
-Referring to Scenario 1-3, which of the following questions in the survey will NOT likely
Induce a measurement error?

A) How many times have you illegally copied copyrighted sporting events?
B) What is your exact annual income?
C) How many times have you brought the Blu-ray player back for service?
D) How many times have you failed to set the time on the Blu-ray player?