The Overnight Shipping Business Has Skyrocketed in the Last Ten $\frac { 1 } { 40 }$

Multiple Choice

The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a companyʹs success is customer service. A study was conducted to determine the customer
Satisfaction levels for one overnight shipping business. In addition to the customerʹs satisfaction
Level, the customers were asked how often they used overnight shipping. The results are shown
Below in the following table:

A customer is chosen at random. Given that the customer uses the company two to five times per month, what is the probability that the customer expressed low satisfaction with the company?

A) $\frac { 1 } { 40 }$
B) $\frac { 1 } { 140 }$
C) $\frac { 1 } { 4 }$
D) $\frac { 43 } { 140 }$