Essay
Operations managers often use work sampling to estimate how much time workers spend
on each operation. Work sampling-which involves observing workers at random points
in time-was applied to the staff of the catalog sales department of a clothing
manufacturer. The department applied regression to the following data collected for 40
consecutive working days: TIME: Time spent (in hours) taking telephone orders during the day
ORDERS: Number of telephone orders received during the day
WEEK: weekday, 0 if Saturday or Sunday
Consider the complete 2 nd-order model:
Explain how to conduct a test to determine if a quadratic relationship between total order
time and the number of orders taken is necessary in the regression model above. Specify
the null and alternative hypotheses that are to be tested.
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