A Customer-Focused Business Strategy

Multiple Choice

A customer-focused business strategy:

A) stresses delighting customers and bases employee pay on how well they do this.
B) focuses on business practice or process that results in better performance than one's competitors.
C) places less emphasis on evaluating skills and jobs and more emphasis on incentives designed to encourage innovations.
D) stresses doing more with less by minimizing costs, encouraging productivity increases, and specifying in greater detail exactly how jobs should be performed.
E) stresses new products and short response times to market trends.