A Major Airline Is Interested in Monitoring Customer Satisfaction with Its

Essay

A major airline is interested in monitoring customer satisfaction with its baggage handling process. To do so, each day the airline randomly selects 100 customers and surveys them to determine if they are satisfied or not with the service provided. After 20 samples, a total of 260 unsatisfied customers were surveyed. a. If the airline wishes to use a control chart, which chart would you recommend and why? b. Determine the 3-sigma control limits for the appropriate control chart.