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    Exam 4: Internal Environmental Analysis and Competitive Advantage
  5. Question
    The Three Elements of Service Delivery (Pre-Service, Point-Of-Service, and After-Service)
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The Three Elements of Service Delivery (Pre-Service, Point-Of-Service, and After-Service)

Question 17

Question 17

True/False

The three elements of service delivery (pre-service, point-of-service, and after-service) incorporate the production or creation of the service (product) of health care and include primarily operational processes and marketing activities.

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