Ted Works for Soo Kin Technologies as a Repair Technician

Multiple Choice

Ted works for Soo Kin Technologies as a repair technician. He assists other repair persons directly serving end users. Many of the repair persons he assists work at remote locations, requiring Ted to travel long distances to train them. He has discovered that many repair problems are fairly simple and can be handled by the employees themselves if these problems are correctly diagnosed and the appropriate instructions and advice are provided. As a result, Ted is working with programmers to build an _____ that asks the employee or repair person a series of questions about his or her problem and then provides appropriate suggestions based on his or her responses.

A) intranet
B) extranet
C) expert system
D) operating system