Contemporary Firms Encourage Employees to Use Emails to Communicate with Fellow

Multiple Choice

Contemporary firms encourage employees to use emails to communicate with fellow employees, suppliers, and customers. A key to delivering effective email messages is to:

A) make certain that the message always has a positive tone.
B) always put the most unpleasant or controversial part of the message at the beginning.
C) structure the message after taking into account how the audience is likely to respond to the message.
D) include more than five words in the subject line to explain the purpose of the email.