Southwestern Airlines Justifies Its Outsourcing of Some of Its Telephone

Multiple Choice

Southwestern Airlines justifies its outsourcing of some of its telephone reservation work to people in India on the grounds that outsourcing

A) helps reduce the firm's costs and increase its competitiveness
B) allows the firm to repatriate its earnings to the parent company in the United States
C) allows the firm to purchase goods from other American companies as business expands
D) all of the above