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    Operations Management
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    Exam 10: Managing Customer and Work Flows
  5. Question
    Offering Diversions to Occupy Customers While They Wait Is Referred
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Offering Diversions to Occupy Customers While They Wait Is Referred

Question 10

Question 10

Multiple Choice

Offering diversions to occupy customers while they wait is referred to as?


A) Complementary services
B) Reservations
C) Demand sorting
D) Pricing policies/promotions

Correct Answer:

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